Privacy Policy
Matt Ward Vocal Studio Privacy Policy
Introduction
Matt Ward Vocal studios (MWVS) regards customer privacy as an important part of our relationship with our
customers. The following privacy policy applies to all Matt Ward Vocal Studio users, and conforms to
Internet privacy standards.
If you have questions or concerns regarding this statement, you should first contact Matt Ward at
0416 271 018
Collection of Information
In order to use the Matt Ward Vocal Studio website, we may require information from you in order to
provide the best service possible.
All correspondence may also be collected and stored, particularly in regard to sales, support and
accounts, including Email.
Any information collected by MWVS is collected via correspondence from you or your
company. This may be via the telephone, Email, mail, fax or directly through our website.
Use of Collection Information
Any details collected from MWVS customers is required in order to provide you with our
products and/or services, and a high level of customer service.
Correspondence is recorded in order to provide service references, and to assist in our staff
development.
Storage of Collected Information
The security of your personal information is important to us. When you enter sensitive information
(such as credit card numbers) on our website, we encrypt that information using secure socket layer
technology (SSL). When Credit Card details are collected, we simply pass them on in order to be
processed as required. We never permanently store complete Credit Card details.
We follow generally accepted industry standards to protect the personal information submitted to us,
both during transmission and once we receive it.
If you have any questions about security on our Website, you can email us at info@mattward.com.au
Access to Collected Information
If your personally identifiable information changes, or if you no longer desire our service, you may
correct, update, delete or deactivate it by emailing us at info@mattward.com.au or calling 0416 271 018
Orders
If you purchase a product or service from us, we may request certain personally identifiable
information from you. You may be required to provide contact information (such as name, Email, and
postal address) and financial information (such as credit card number, expiration date).
We use this information for billing purposes and to fill your orders. If we have trouble processing an
order, we will use this information to contact you.
Communications
MWVS uses personally identifiable information for essential communications, such as
Emails, accounts information, and critical service details. We may also use this information for other
purposes, including some promotional Emails. If at any time a customer wishes not to receive such
correspondence, they can request to be removed from any mailing lists by emailing us at
You will be notified when your personal information is collected by any third party that is not our
agent/service provider, so you can make an informed choice as to whether or not to share your
information with that party.
Third Parties
MWVS may at its discretion use other third parties to provide essential services on our site
or for our business processes. We may share your details as necessary for the third party to provide that
service.
These third parties are prohibited from using your personally identifiable information for any other
purpose.
MWVS does not share any information with third parties for any unknown or unrelated uses.
Legal
We reserve the right to disclose your personally identifiable information as required by law and when
we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding,
court order, or legal process served on our Website.
Links
Links on the MWVS site to external entities are not covered within this policy. The terms
and conditions set out in this privacy statement only cover the domain name of www.mwvs.com.au
Changes to Privacy Policy
If we decide to change our privacy policy, we will post those changes to this privacy statement, the
homepage, and other places we deem appropriate so that you are aware of what information we collect,
how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this
privacy statement at any time, so please review it frequently. If we make material changes to this
policy, we will notify you here, by Email, or by means of a notice on our homepage.
Delivery Policy
After booking online, you will receive an email confirmation from APPOINTY containing your order
details & confirmation of your lesson time(s) (if you have provided your email address).
We will normally confirm receipt of your order within a few minutes of ordering.
If you wish to query a delivery please contact us at info@mattward.com.au
Refund & Returns Policy
Students must give 24hours notice to cancel or change a booked lesson or they will be charged the
full fee for that lesson. Lessons can be changed or cancelled directly online or phone
matt ward vocal studios on 0416 271 018 within 24hours. Refunds will only be offered if no mutually agreed
lesson time can be re arranged.
All students will receive sms & email reminders of lessons. No refunds or credits given for
no shows or cancellations after the 24hour period. If booking a lesson within 24hrs
please ring to confirm.
If you have any enquiries regarding this document and the payment services offered by eWAY please
visit our website at www.eway.com.au or www.mwvs.com.au